Hardware and Network Troubleshooting

Hardware and Network Troubleshooting

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Hardware and Network Troubleshooting
Course
Course
A+ Certification Prep
Subjects
Subjects
Career & Technical Education
Grade Levels
Grade Levels
10
11
12
Duration (hours)
Duration (Approx hours)
7
Overview
In this unit students will learn how to troubleshoot different hardware as well as resolve simple network issues and what tools help with these.
Cyber Connections
Networks and Internet
Section Title
Lessons
Accordion Items
Title
5.1 - Given a scenario, use the best practice methodology to resolve problems
Content
  • Always consider corporate policies, procedures, and impacts before implementing changes
  1. Identify the problem
  2. Establish a theory of probable cause
  3. Test the theory to determine the cause
  4. Establish a plan of action to resolve the problem and implement the solution
  5. Verify full system functionality and, if applicable, implement preventive measures
  6. Document findings, actions, and outcomes
Title
5.6 - Given a scenario, troubleshoot printers
Content
  • Common Symptoms
    • Streaks
    • Faded Prints
    • Ghost Images
    • Toner not Fused to the Paper
    • Creased Paper
    • Paper not Feeding
    • Paper Jam
    • No Connectivity
    • Garbled Characters on Paper
    • Vertical Lines on Page
    • Backed-up Print Queue
    • Low Memory Errors
    • Access Denied
    • Printer Will Not Print
    • Color Prints in Wrong Print Color
    • Unable to Install Printer
    • Printing Blank Pages
    • No Image on Printer Display
    • Multiple Failed Jobs in Logs