Hardware and Network Troubleshooting

Subjects

Career & Technical Education

Grade Levels

Duration (hours)

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Overview

In this unit students will learn how to troubleshoot different hardware as well as resolve simple network issues and what tools help with these.

Cyber Connections

Networks and Internet

Lessons

5.1 - Given a scenario, use the best practice methodology to resolve problems

Always consider corporate policies, procedures, and impacts before implementing changes

Identify the problem
Establish a theory of probable cause
Test the theory to determine the cause
Establish a plan of action to resolve the problem and implement the solution
Verify full system functionality and, if applicable, implement preventive measures
Document findings, actions, and outcomes

5.6 - Given a scenario, troubleshoot printers