Software Troubleshooting
Subjects
Subjects
Career & Technical Education
Grade Levels
Grade Levels
10
11
12
Duration (hours)
Duration (Approx hours)
10
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Overview
In this unit students will learn how to troubleshoot different software issues for a variety of applications.
Standards
220-1002 (Core 2) Objectives 3.1 - 3.5
Cyber Connections
Hardware and Software
Section Title
Lessons
Accordion Items
Title
3.1 - Given a scenario, troubleshoot Microsoft Windows OS problems
Content
- Common Symptoms
- Common Solutions
Title
3.3 - Given a scenario, use best practice procedures for malware removal
Content
- Identify and research malware symptoms
- Quarantine the infected systems
- Disable System Restore (in Windows)
- Remediate the infected systems
- Update the anti-malware software
- Scan and use removal techniques (safe mode, pre-installation environment)
- Schedule scans and run updates
- Enable System Restore and create a restore point (in Windows)
- Educate the end user
Title
3.4 - Given a scenario, troubleshoot mobile OS and application issues
Content
- Common Symptoms
- Dim Display
- Intermittent Wireless
- No Wireless Connectivity
- No Bluetooth Connectivity
- Cannot Broadcast to External Monitor
- Touchscreen Non-Responsive
- Apps not Loading
- Slow Performance
- Unable to Decrypt Email
- Extremely Short Battery Life
- Overheating
- Frozen System
- No Sound from Speakers
- Inaccurate Touch Screen Response
- System Lockout
- App Log Errors
Title
3.5 - Given a scenario, troubleshoot mobile OS and application security issues
Content
- Common Symptoms
- Signal Drop / Weak Signal
- Power Drain
- Slow Data Speeds
- Unintended WiFi Connection
- Unintended Bluetooth Pairing
- Leaked Personal Files / Data
- Data Transmission Over Limit
- Unauthorized Account Access
- Unauthorized Location Tracking
- Unauthorized Camera / Microphone Activation
- High Resource Utilization