Common Job Duties:

• Evaluate customers' computer problems and determine cause
• Record customer-reported descriptions of technical problems
• Guide customers through problem-solving steps and offer suggestions based on experience
• Install or repair computer hardware and software
• Report major problems or customer concerns to management and team members

Skills:

• Problem-solving
• Detail oriented
• Focused and attentive
• Learns quickly
• Strong ability to effectively adapt communication for different groups