Technical Support Specialist

Technical Support Specialist

Technical Support Specialist 4x3

Degree Required:

Degree Required
Degree Not Required

Job Growth:

Job Growth

Median Salary Range:

Median Salary Range

Soft Skills:

Soft Skills
Complex Problem Solving
Systems Thinking
Attention to Detail
Resource Management

Common Job Duties:

  • Install and maintain network infrastructures, device operating systems
  • Troubleshoot system hardware and software issues Analyze incident data for emerging trends
  • Develop and deliver technical training to users and other customers
  • Diagnose and resolve customer-reported system incidents, problems, and security events
  • Make recommendations based on trend analysis for changes to software and hardware to enhance user experience
  • Install and configure hardware, software, and other
  • equipment for system users that adheres to security standards
  • Administer accounts, network rights, and access to systems and equipment
  • Perform asset management/inventory of information technology (IT) resources